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 Home Customer service Guarantees |
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IKEA not only wants to offer unbeatable
prices, we also want to offer unbeatable everyday quality – and
prove that we do. This is why some of the most popular IKEA product
families carry the IKEA Everyday Quality Guarantee. We know they
will live to customers' everyday demands for many years to come,
and can guarantee it from 5 or 25 years.
Click here
to download the inclusions and the general conditions for all guarantees.
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Take the best-selling sofa EKTORP, for example. Most people don’t just sit in it. They sprawl all over it, they sit on the armrests, and sometimes they have dinner in it. But thanks to heavy-duty tests, we know that the frame is durable enough to cope without breaking, that the cushions will keep their form and shape, and that the cover can be removed, washed and put back on over and over again. This, IKEA can guarantee for 5 years!
* For details please refer to inclusions and the general conditions for all guarantees. |
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When buying a new kitchen, IKEA customers
can rest assured that it will cope with heavy-duty use for many
years to come. We know that their FAKTUM kitchen doors and drawers
will still open and shut smoothly even after 25 years of daily
performance. It’s guaranteed.
* For details please refer to inclusions and the general conditions for all guarantees. |
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We spend a third of our lives in bed, so the body needs to be comfortably supported if we are to get a good nights’ sleep, every night. A wide selection of IKEA SULTAN mattresses are guaranteed to continue to give that support for at least 25 years.
* For details please refer to inclusions and the general conditions for all guarantees. |
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| IKEA products must not only conform to all mandatory standards and norms to make sure they are safe – they must also cope with the wear and tear of everyday life, 365 days a year. This is why quality testing has been an important part of product development at IKEA ever since the early 1960s. Materials and products are tested by the IKEA Test Laboratory or by other accredited external laboratories and institutes. The more than 10 product families that carry the IKEA Everyday Quality Guarantee have been through particularly tough tests, developed to correspond to years and years of everyday home use. |
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| Good quality is fundamental at IKEA. The IKEA ambition to offer home furnishing products at the lowest possible prices never compromises our commitment to provide the right quality. Customers should feel confident that IKEA products are functional, durable and safe for both people and the environment. IKEA customers have the right to expect the same level of product safety regardless of which country they live in. A basic IKEA principle is to, whenever possible, follow the strictest applicable requirements on any of our sales markets, and we have detailed regulations on the use of chemicals and other substances in the manufacturing process. |
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